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Debugging Celigo Flows in NetSuite: Real-World Error Examples

September 15, 2025
Reading Time: 3 minutes

Introduction

Celigo’s integrator.io is a powerful platform for automating data flows between NetSuite and other business applications. But even the best-built integrations can fail—often due to data formatting issues, missing mappings, or configuration errors. If you’ve ever felt stuck staring at a cryptic error message, you’re not alone.

This guide walks through common Celigo flow errors in NetSuite, shows real-world examples, and provides step-by-step methods to debug them effectively—so you can spend less time digging through logs and more time solving issues.

Who This Is For

This post is designed for:

  • NetSuite Administrators
  • Operations Managers
  • Technical Project Managers
  • Integration Specialists
  • Developers working with Celigo integrator.io

Step-by-Step Breakdown: Debugging Celigo Flow Errors

1. Identify the Failing Flow

  • Open the Dashboard in integrator.io.
  • Select your integration > go to the Flow tab.
  • Look for runs with a red ❌ under Run History.

👉 Pro tip: Always start with the most recent run—older logs may lead you down the wrong path.

2. Open the Error Trace

  • Click the ❌ or the failed run record.
  • Expand View Debug Logs or Error Details.
  • Focus on:
    • Error type (e.g., 401 Unauthorized, INVALID_FLD, SSS_REQUEST_LIMIT_EXCEEDED)
    • Error source (Export, Import, or Hook phase)

3. Match Error with Real-World Examples

Error Message Likely Cause Resolution
INVALID_FLD_FOR_ROLE Field not accessible with current role Update NetSuite role permissions
SSS_REQUEST_LIMIT_EXCEEDED NetSuite governance limits exceeded Add delays or reduce batch size
INVALID_KEY_OR_REF Record not found / incorrect mapping Verify internal ID or external ID mapping
401 Unauthorized Token expired or missing authentication Reconnect or refresh credentials

4. Review and Update Mapping or Scripts

  • Open the Flow Builder or the specific Import/Export step.
  • Check field mappings carefully (e.g.,“email”should map to Email (NetSuite)).
  • Review pre- and post-mapping scripts for logical issues.

📌 Common Pitfall: Using “Item Name”instead of Internal ID often causes invalid reference errors.

5. Re-Test the Flow

  • Save any adjustments.
  • Use Test Mode (if available) or retry the failed record.
  • Confirm whether the retry processes successfully.

Tips for Preventing Errors

  • Refresh credentials and tokens regularly.
  • Double-check custom field names in NetSuite before mapping.
  • Use lookup fields carefully—wrong keys lead to invalid references.
  • Keep a record of all changes in flow configurations and scripts.