Loop Returns – NetSuite
Integration App

Automate RMA creation in NetSuite, export Return Receipts from NetSuite to Loop, and handle refund transactions effortlessly. Supports Instant Exchanges and Shop Now. Customizable for your needs. Simplify your returns process today!

Integration App Highlights

Built on a true iPaaS platform – integrator.io

Avoid building integrations from scratch. Opt for a prebuilt and highly configurable integration app with robust field mapping capabilities for quick deployment.

Find your fit

Whether it’s a matter of tweaking the pre-built flows or creating additional flows, the integration is customizable to better fit your processing needs.

Self-Management

With optimal user experience in mind, the integration app is built for your success. Easily navigate your way through a user-friendly dashboard to monitor and manage your integration.

Key Integration
Flows

Loop Returns turns your return process from a point of friction into an experience. Offering an easy to follow customer interface that encourages customers to exchange a product rather than ask for a refund. Build love after a purchase, save time, and create true customer connections.

Advanced Integration Capabilities

Import unique Loop Returns RMAs

  • Import Store Credit: Loop Returns offers store credit as an alternative to an initial payment method refund.
  • Exchanges: flag NetSuite Return Authorizations as Exchanges when a customer opts for a one-to-one exchange of the initial purchase.
  • Advanced Exchanges: enable exchanges for variants on the initial purchase, or a new product altogether.
  • Shop Now: to avoid the wait for exchange approval, customers can opt for an instant exchange. A hold is placed on a customer’s card, and the exchange order is created immediately.
  • Group Similar Items: combine similar items on a return to appear as a single line item with multiple quantity on a NetSuite Return Authorization
  • Discounts: import the discount reflected on a Loop Returns RMA and apply to a NetSuite RMA at either the header level or line item level.
  • Sales Tax: import sales tax into a NetSuite RMA.

Import authorized RMAs from Loop into NetSuite to create an RMA record in Pending Receipt status.

Export RMA Item Receipts from NetSuite to Loop – triggering refund against an RMA.

Import Refunds from Loop to NetSuite to create Cash Refunds or Credit Memos.

Import Multiple Refunds and Refund Methods from Loop if the order was paid with multiple payment methods

Automated linking of Shopify Exchange Orders to NetSuite returns, coupled with dynamic sales order adjustments for upsells and optional deposits.

Integration Management: The integration features robust error monitoring and management capabilities via the integration dashboard and email notification.

Pricing

Subscription

$400/month

billed annually

Create RMAs in NetSuite from Loop Returns RMAs

Update Loop Returns RMA Label Status from Loop Returns to NetSuite

Create RMA Item Receipts in NetSuite from Loop Returns

Flag Loop Returns RMAs for Additional Review from NetSuite

Create Loop Returns Refunds from NetSuite Item Receipts

Create NetSuite Cash Refunds/Credit Memos from Loop Returns Refunds

Create NetSuite Customer Refund from Loop Returns Refunds

Cancel NetSuite RMAs from Loop Returns

Cancel Loop Returns RMAs from NetSuite

Nova Module has been and continues to be a critical partnership for us as our company continues to grow. Due to both increased market share and acquisitions, BBI (formerly JDB) has a need to increase the sophistication of our system architecture by integrating with partners.

Michael Coppi

VP Sourcing & Inventory Management

Resources

Product
Data Sheet

Improve Business Processes via Pre-Built Integration Customize As Needed

NetSuite SuiteApp Listing

Approved by NetSuite BFN
(Built for NetSuite) Program

Implementation
Guide

Overview of the integration and provides detailed implementation instructions.

Simplify returns with our
Loop Returns – NetSuite Integration App!

Automate RMA creation in NetSuite, export Return Receipts to Loop, and handle refunds effortlessly. Supports Instant Exchanges and Shop Now. Customize to fit your needs. Partnered with Nova Module for ongoing enhancements. Simplify your returns process today!